Authentication Procedure, Gina 1.5.0

Online help for the authentication procedure - phase 1

To authenticate with the system, the phases are :

    Phase 1 :   Username and password entry.
    Phase 2 :   Challenge code entry (SMS or vocal message depending on the configuration that you have chosen).
                     This phase is not systematic and depends on the security level required for the application you are willing to access.

You are currently at phase 1 :

Phase 1 : Username and password entry

The following page is displayed :

You must enter:

    • your username
      (example : ge-favrea)

    • your password
      (chosen during the activation of your account)

... and click on the « Validate » button.

Click here to see the help page for phase 2.

Error case

If this page is shown :

Try again,

If the error persists, read the section Contacting support.

Contacting support

  • If your service have an assigned IT support team, We recommend that you start by contacting that team.

  • Otherwise, you can contact the DGSI support team during working days, from  Monday to Friday 08h - 18h

                By phone at +41 (0)22 388 8888             
                By e.mail, at address :

Online help for the authentication procedure Gina, 1.5.0 - 17.11.2009